Who should I contact if I need help?
We offer full support to help you use both the platform and apps.
You can contact our customer support team on:
Landline phone: 1890 944 532
Mobile phone: 015360927 (for a cheaper call charge rate)
Or you can message one of our advisor’s instantly, wherever you see the webchat box.
- Can I add or remove individual apps?
- Can I invite other users to join my account?
- How can I change my email address and password?
- How do I change my payment details details?
- When will I be billed?
- Can I change my billing date?
- What happens if a payment fails?
- How can I cancel my account?
- Why is my account suspended?
- How can I cancel a subscription to an app?
- What happens to my data if I cancel my subscription to an app?
- How safe is data in the cloud?
- Do I need an account to sign up?
- Will I be able to append my own financial document to the plan?
- Does it work on mobile, tablet and desktop?
- What is PlanHQ?
- Why is PlanHQ free?
- What financial statements can PlanHQ generate?
- What will my business plan cover?
- Can I create multiple business plans?
- More help and advice on using PlanHQ
- How much does Sage One Accounting & Payroll cost?
- What is Sage One Accounting?
- Giving my accountant access
- What is Sage One Payroll?
- What’s the difference between Sage One Payroll 5, Payroll 10 and Payroll 15?
- How do I integrate Sage One Accounting and Sage One Payroll?
- More help and advice on Sage One Accounting or Payroll